Return and Exchange Policy

BERAGI places a high value on customer satisfaction and a simple return and exchange process. If you are dissatisfied with your purchase, please follow the qualifying conditions and contact us for assistance. We’re here to help.

Eligibility for Return & Exchange

RETURN/EXCHANGE WINDOW: If you need to return or exchange an item, please submit your request within 48 hours of delivery/receiving your products.
PRODUCT CONDITION: The item must be unused, unwashed, and in its original packaging with tags intact.
Non-Returnable & Non-Exchangeable Items:

Products purchased at a discounted or sale price.
Items on clearance sale.
Gift Cards

Incorrect/Faulty Product Received?

If your order arrives damaged, incomplete or incorrect, please contact us within 24 hours of receiving the package.
Ensure you share clear images of the product and packaging for resolution. Please include video that covers the damage.
Feel free to contact support@beragi.in.

One-Time Policy: Each product is eligible for one return or exchange only.

How to Initiate Return or Exchange Request:

Log-in to your BERAGI Account → Go to ‘My Orders’ → Select the item → Click on ‘Return/Exchange’.
Fill in the required details and choose your preferred option: refund, exchange, or store credit.
Schedule a Pickup: Once your request is approved, our courier partner will schedule a pickup from your location.

Refund Process

Refunds will be processed within 10 -15 working days after the returned item passes the quality check.
Refunds will be credited to the original payment method or as store credit, as per your preference.

Exchange Process

We offer exchanges for sizes only of the same product, subject to availability.
If the requested size within the same style is unavailable, you can opt for a refund.
Once the returned item clears quality checks, the exchange item will be shipped within 5-7 business days.

Important Information

If the return request does not meet the eligibility criteria, the item will be sent back to the customer.
In case of defective or incorrect items, BERAGI will bear the return shipping costs.

Have more questions? Feel free to reach out to us at support@beragi.in