Return and Exchange Policy

At BERAGI, every single piece is made-to-order specifically for you. Because of this bespoke process, we do not accept returns, cancellations, or exchanges for size, change of mind, or personal preference.

Please carefully review your size and order details before purchasing. We only offer remedies in the case of a faulty, damaged, or incorrect item.

Damaged, Defective, or Incorrect Items:

If you receive an item that is defective, damaged in transit, or incorrect, we will gladly make it right with a replacement at no extra cost to you.

How to report an issue:

Contact us at support@beragi.in within 48 hours of delivery.
Provide your order number along with:

Clear images of the product fault.
Images of the delivery packaging.
A complete, unedited unboxing video (highly recommended, as claims may be rejected without video proof).

Verification & Resolution:

Once our team verifies the defect or error:

Replacement: We will ship a replacement of the exact same product within 5–7 business days at no extra cost.
Refund / Store Credit: Because everything is made-to-order, a refund or store credit will only be issued if a replacement for your damaged item is unavailable, or if the package is confirmed lost in transit. Approved refunds are processed within 5–7 business days.

Important Terms:

Product Condition: Any reported faulty item must be returned unused, unwashed, in its original packaging, and with all tags intact. Products showing signs of wear, washing, or alteration after delivery will not be approved.
Shipping Costs: BERAGI will cover all shipping and pickup costs for verified damaged, defective, or incorrect products.
COD Restrictions: Repeated cash-on-delivery (COD) order refusals may result in the restriction of COD privileges for future orders.